Every call answered. Even when you're on a job.
Fait answers your shop's phone 24/7 when you can't. It takes the caller's name, number, address and problem, flags emergencies, and emails you every call, so jobs stop going to the next shop on Google.
Call the demo line and pretend you're a customer with a broken AC. It answers as a sample company.
How it works
Your customers call the same way they always do. Nothing new to learn and no app to install.
A customer calls
When you can't pick up, Fait answers with your shop's name, day or night.
Fait takes the details
Name, callback number, service address, what's wrong and how urgent it is, then reads it back to confirm.
You get an email
Within about a minute, with the urgency in the subject line so you know what to call back first.
What lands in your inbox
Every call, summarized. You see who called, where they are and what they need before you call back.
- Name
- Mike Carter
- Callback
- 302-555-0142
- Address
- 45 Elm Street, Newark, DE
- Problem
- Furnace is making a loud banging noise
- Urgency
- Urgent
Built for how HVAC calls actually go
Set up for heating and cooling shops, not generic answering.
Emergencies come first
If a caller mentions a gas smell, a carbon monoxide alarm or smoke, Fait tells them to get out and call 911 or the gas company before anything else.
Urgent vs. routine
No heat, no cooling, leaks and loud noises are marked urgent. Tune-ups and quotes are marked routine.
No promises it can't keep
It doesn't quote prices, diagnose problems or book jobs. You stay in control of every callback.
Answers 24/7
Nights, weekends and the middle of a busy afternoon. It's always available, and it says it's an AI assistant if asked.
Simple pricing
One plan. No contract.
- 24/7 answering on your own Fait number
- Every call emailed to you
- Emergency and urgency flags
- No setup fee
- Cancel anytime
Questions
Do I need a new phone number?
Your shop gets its own Fait number. You can forward your existing line to it when you can't answer, so customers keep calling the number they already know.
Will callers know it's AI?
It speaks naturally, and if a caller asks, it says it's an AI assistant. It's honest about it.
Can I cancel?
Yes, anytime. There's no contract and no setup fee.
Who's behind Fait?
Fait is run by Freddie Tropeano, a University of Delaware student in Newark, working with a small number of local HVAC shops. You deal with him directly.
Hear it for yourself
Call the demo line as if you were your own customer.